Return Policy

 

Return & Refund Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

90-Day Return Window

You have 90 days from the date of delivery to request a return. To be eligible, your item must be:

  • Clean and in its original packaging

  • Undamaged and in like-new condition

  • Returned with proof of purchase

To start a return, please email us at menality@menality.com with your order number and reason for return.
Important: Items sent back without contacting us first will not be accepted.

Damaged or Defective Items (No Cost to You)

If your item arrives broken, damaged, or defective, we’ll make it right quickly.

  1. Send us a clear photo or video of the issue to menality@menality.com.

  2. We’ll review it within 1–2 business days.

  3. If approved, we’ll issue a full refund or send a replacement at no extra cost.

You will not need to pay for return shipping on damaged or defective products.

Return Shipping for Regular Returns

If you’re returning an item for any other reason (such as a change of mind or sizing issue), the customer is responsible for return shipping costs.
Once your return is approved, we’ll send you a return shipping label and instructions within 1–2 business days.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must be returned in the same condition you received them: unused, with tags, and in original packaging.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Opened personal care or intimate products

  • Digital downloads or e-books

  • Final sale items

If you’re unsure whether your item qualifies, email us before starting the return.

Refund Processing

Once we receive and inspect your return, we’ll notify you of the approval status.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Please note that your bank or credit card company may take additional time to process the refund.

  • If more than 15 business days have passed since approval, contact us at menality@menality.com.

Questions?

Our team is here to help.
Email: menality@menality.com